1. How can I place an order?

You can easily place an order through our website. Select your desired product, size, color, and quantity, provide your delivery information, and complete the order.

2. What are the delivery charges?

Our delivery charges are:

  • Inside Dhaka City: ৳80
  • Dhaka Sub-Area: ৳120
  • Outside Dhaka: ৳150

3. How long will it take to receive my order?

  • Inside Dhaka City: Within 2 days
  • Dhaka Sub-Area: Within 2 days
  • Outside Dhaka: Within 3 days

Delivery time may vary slightly due to courier delays, holidays, weather, or other unforeseen circumstances.

4. Can I return a product if I don’t like it?

Yes. If you receive the product and simply do not like it, you may request a return.

In this case, the return delivery charge will be paid by the customer.

The product must be unused, unworn, unwashed, and undamaged with the original tags and packaging intact.

5. Can I exchange my product if the size doesn’t fit?

Yes. We offer size exchange if the purchased size is not suitable.

Please contact us within 2 days of receiving your order.

6. What if RECKEN sends the wrong product?

If we send the wrong product, size, or color, or make any other mistake from our side, we will take responsibility and arrange an exchange according to our Exchange Policy.

7. How long do I have to request an exchange?

You must inform us about an exchange request within 2 days of receiving the product.

Requests made after 2 days may not be accepted.

8. Can I return or exchange a used product?

No. Products must be unused, unworn, unwashed, and undamaged, with the original tags and packaging intact.

9. How can I contact RECKEN about my order?

You can contact us through the contact information or social media channels provided on our website.

Please keep your order number and phone number ready so our team can assist you quickly.

10. How will I know if my order has been confirmed?

After placing an order, our team may contact you by phone or message to confirm your order and delivery details.

11. Are the product colors exactly the same as shown in the pictures?

We try our best to display product colors accurately.

However, the actual color may vary slightly due to lighting, photography, and individual device or screen settings.

12. Do I need to pay before receiving my order?

Available payment options will be shown during the ordering process.

Please follow the payment instructions provided on our website.

13. Can I change my order after placing it?

If you need to change your size, color, quantity, or delivery information, please contact us as soon as possible.

Changes may not be possible once the order has been processed or shipped.

14. What should I do if my parcel arrives damaged?

Please contact RECKEN as soon as possible after receiving the parcel and share the necessary details or photos with our team.

We will review the issue and assist you accordingly.

Still Have Questions?

Our customer support team is always happy to help.

RECKEN — Making Motherhood More Comfortable, One Product at a Time. 🤍