Return & Exchange Policy

At RECKEN, we want you to be happy and comfortable with your purchase.

If you receive your order and the product is not suitable for you, we offer return and exchange options under the following terms.

1. Return Policy

If you receive the product and simply do not like it or it does not meet your expectations, you may request a return.

  • Return delivery charges must be paid by the customer.
  • The product must be unused and unworn.
  • Original tags and packaging must remain intact.
  • Products that have been washed, damaged, stained, altered, or used may not be accepted for return.

2. Exchange Policy

We offer exchanges in the following situations:

  • The purchased size does not fit.
  • RECKEN has sent the wrong product.
  • RECKEN has sent the wrong size or color.
  • There is a mistake from RECKEN’s side.

For exchange requests, please contact us within 2 days of receiving your order.

If the issue is caused by RECKEN, we will take responsibility for the exchange process.

For size-related exchanges, applicable delivery charges may apply.

3. Exchange Request Time

All return or exchange requests must be communicated to RECKEN within 2 days of receiving the product.

Requests made after this period may not be accepted.

4. Product Condition

To be eligible for return or exchange, the product must be:

  • Unused and unworn
  • Unwashed
  • Free from damage, stains, or alterations
  • Returned with original tags and packaging

5. How to Request a Return or Exchange

To request a return or exchange, please contact RECKEN Customer Support with:

  • Order number
  • Customer name
  • Phone number
  • Reason for return/exchange
  • Relevant product details

Our customer support team will guide you through the process.

🤍 Your satisfaction matters to us.

We always try our best to make your RECKEN shopping experience comfortable, easy, and worry-free.